Press the System Report button to open the System Utility application.Click the Apple icon, then About This Mac.To identify the USB device in a Mac operating system: Tip :You can also change the Windows Device Manager View option to Devices By Connection to see the hierarchy of how your USB devices are connected through any USB HUBs to the main USB controller on the computer. This can be helpful to determine if there are too many USB HUBs or extenders between your device and the main USB host controller. Note: In the device properties window, the device status message may also provide additional information that can help you troubleshoot. If your USB device has a different Vendor ID number, it is not a product from SMART Technologies contact the product manufacturer for further assistance.
View the plug-and-play Hardware ID information in the Property selection list.Locate any hardware devices that are reported to be unrecognized (may be indicated by a yellow ! icon, or something similar), right-click the device, and select Properties.Open the Run dialog box by pressing and holding the Windows key, then press R ("Run").Open the Windows hardware device manager to view all your computer hardware:.To identify the USB device in a Windows operating system: